Shipping policy
Shipping Policy
Last updated: January 2026
Thank you for shopping with Covaso. We aim to provide a smooth and reliable shipping experience for all customers.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed on weekends or public holidays.
During peak periods, processing may take slightly longer. We appreciate your patience.
2. Shipping Methods
We work with trusted international shipping partners and local delivery carriers to ensure fast and secure delivery of your order.
3. Estimated Delivery Time
We currently ship worldwide. Estimated delivery times are as follows:
- United States & Canada: 7–15 business days
- Europe: 7–15 business days
- Australia & New Zealand: 7–15 business days
- Rest of World: 7–20 business days
Please note that delivery times are estimates and may vary due to customs, logistics conditions, or peak seasons.
4. Shipping Fees
Shipping fees (if applicable) are calculated at checkout.
We may offer free shipping promotions from time to time, which will be clearly displayed on product pages or checkout.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Tracking information may take 2–5 business days to become active.
6. Customs & Import Duties
In rare cases, international shipments may be subject to customs fees or import taxes.
These charges are determined by your local customs authority and are the responsibility of the customer.
We are not responsible for delays caused by customs clearance processes.
7. Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders delivered to incorrect or incomplete addresses.
If you need to update your address, please contact us immediately at:
We cannot guarantee changes once the order has been processed.
8. Lost or Delayed Packages
If your order has not arrived within the estimated delivery window, please contact us.
We will work with the carrier to investigate and assist in resolving the issue as quickly as possible.
9. Contact Us
If you have any questions about shipping or delivery, please contact us:
Email: support@covaso.com