Refund policy
Return & Refund Policy
Last updated: January, 2026
We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
1. Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition that you received it
- The item must be in its original packaging
- Proof of purchase is required
Certain items are non-returnable, including:
- Gift cards
- Perishable goods
- Personal care or hygiene products (if opened)
- Final sale items
2. Return Process
To initiate a return, please contact us at:
Please include:
- Your order number
- Reason for return
- Photos (if the item is defective or damaged)
Once your request is approved, we will provide return instructions and the return address.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing time is typically 5–10 business days, depending on your bank or payment provider
4. Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
- Original shipping fees are non-refundable
5. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately. We will offer:
- A replacement at no additional cost, or
- A full refund
6. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company or payment provider
- If still not received, contact us at support@covaso.com
7. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us.
8. Contact Us
If you have any questions about returns or refunds, please contact:
Email: support@covaso.com